At AnnJoy, we set the standard for customer care as a retail packaging supplier. That is why we created the AnnJoy Promise, which spells out the service and quality you can expect when you choose to work with us. We believe it is so important that we are devoting this month’s blog to elaborating on what our promise means to you, our customer.
We provide quality packaging that meets customer requirements on time and on budget.
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We work directly with factories around the world that manufacture to the highest quality standards and that have capacity to meet our large order requirements. In today’s environment, working with multiple factories in many locations gives us the flexibility to move production in order to maximize our customers’ interests, balancing cost considerations with labor, raw materials, and shipping availability.
We prize honesty and integrity and are forthright in dealing with our customers.
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Our sales team members have decades of experience and can give you the CORRECT answer to your questions QUICKLY and HONESTLY. When problems arise, as they occasionally do, we are transparent and work with you to do what it takes to meet your business needs.
We act with a sense of urgency.
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When you want to get hold of an AnnJoy team member, you can. We pick up our phones and answer our emails. If we cannot answer your question immediately our goal is to respond within 24 hours. Our sales and logistics teams work directly with our factories so we can provide quick quotes, initiate orders, or update you on your order’s status without delay.
